Covid-19 Changes

COVID UPDATE 22nd October 2021 – Lockdown 6.0 Ending

OSTEOPATHY IS OPEN = ROUTINE CARE HAS RESUMED

PILATES STUDIO CLOSED FOR CLASSES – CONTACT CLINIC TO DISCUSS 1 on 1 Rehab.

– Normal Hours Resume Monday 24th October 2021

Any patients with flu-like symptoms or awaiting a Covid-19 test results, or those who have visited a Government listed exposure site will need to reschedule.
Please refer to the DHHS website: https://www.dhhs.vic.gov.au/case-locations-and-outbreaks… for the most current locations.
In line with current restrictions we require all patients attending the clinic to wear a face mask, unless you have a medical exemption.
In car waiting is still available to reduce patients exposure in our waiting room. Your practitioner will greet you at or around your appointment time.
You must scan in with your QR code or sign our register.
Telehealth is available for higher risk patients or those ill and unable to attend the clinic.
We may send you a Covid-19 survey that will be emailed to you before your appointment.
To reduce the risk of cross contamination, we also ask patients to bring their own towels for draping and comfort.

Thank you to all our amazing patients for your understanding and support.

We hope you all stay safe so we look forward to re-opening the pilates studio again soon.

Kind Regards,

Stuart and the team at Gateway Osteopathy & Pilates.

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COVID UPDATE 16th August 2021 – Lockdown Extended and Restrictions Escalated.

OSTEOPATHY IS OPEN = URGENT ONLY

PILATES IS CLOSED.

Our clinic will open reduced hours during lockdown for “URGENT CARE ONLY”.

Patients who feel their condition is urgent will be required to complete a questionnaire that will be assessed by one of our Osteopaths in accordance with government guidelines.
Any patients with flu-like symptoms or awaiting a Covid-19 test results, or those who have visited a Government listed exposure site will need to reschedule.
Please refer to the DHHS website: https://www.dhhs.vic.gov.au/case-locations-and-outbreaks… for the most current locations.
If you had an appointment scheduled between Friday the 17th of August and Tuesday 31st August 2021, you will be contacted to discuss your appointment urgency and you may be asked to reschedule until after the current lockdown. We appreciate your understanding with this matter.
In line with current restrictions we require all patients attending the clinic to wear a face mask, unless you have a medical exemption.
In car waiting has been re-introduced please don’t come into the waiting room. Your practitioner will greet you at or around your appointment time.
You must scan in with your QR code or sign our register.
Telehealth is available for higher risk patients or those ill and unable to attend the clinic.
Your SMS confirmation can be used as proof of travel for your urgent / essential medical appointments.
We ask you to please complete your Covid-19 survey that will be emailed to you before your practitioner comes to your car.
To reduce the risk of cross contamination, we also ask patients to bring their own towels for draping and comfort.

We will provide updates on our website and social media if and when the situation changes. We may have limited hours of reception and phone support during this stage but if you leave a message we will endeavour to get back to you.

Thank you to all our amazing patients for your understanding and support. We hope you all stay safe so we can get though this soon, we look forward to re-opening the pilates studio again soon.

Kind Regards,

Stuart and the team at Gateway Osteopathy & Pilates.

COVID-19 UPDATE 5th of August 2021 – Lockdown 6.0
Osteopathy is available for essential care only until the current lockdown ends.

* When making Appointments online for on or before the 12th of August please select “Essential Care” appointments
* For appointments on or after the on or after the 13th of August you can select “Standard Consultations”.

Patients wishing to be assessed for essential care appointments before lockdown is scheduled to finish will receive an essential care questionnaire in your appointment confirmation email. – Please note practitioners may not be able to treat you based on the criteria provided to us.

– We do still require all patients to wear masks when visiting the clinic.

– Our waiting room is opened however please be mindful we are only able to accomodate 4 people in this space.

– QR codes are now mandatory, we have the code located on the door but also in our waiting room and treatment rooms so there is plenty of opportunity to check in.

– Any patients with flu-like symptoms, awaiting a Covid-19 test results and those in close contact with a positive case or have visited a known exposure site will need to reschedule.

– Telehealth is available for higher risk patients or those ill and unable to attend the clinic.

– We ask you to please complete your covid-19 survey that will be emailed to you before your appointment.

– To reduce the risk of cross contamination, we also ask patients to bring their own towels for draping and comfort.

– We ask patients to exercise understanding as our practitioner and reception staff will be conducting extra cleaning and this may at times see use running slightly late.

⚠️ Please note: Exposure sites are changing rapidly.
Refer to the DHHS website:https://www.coronavirus.vic.gov.au/exposure-sites for the most current locations.

Thank-you.

==Lockdown Update: 27/05/2021

OSTEOPATHY IS OPEN = URGENT ONLY

PILATES IS CLOSED.

Our clinic will open at 10am tomorrow for “URGENT CARE ONLY”.

Patients who feel their condition is urgent will be required to complete a questionnaire that will be assessed by one of our Osteopaths in accordance with government guidelines.
Any patients with flu-like symptoms or awaiting a Covid-19 test results, or those who have visited a Government listed exposure site will need to reschedule.
Please refer to the DHHS website: https://www.dhhs.vic.gov.au/case-locations-and-outbreaks… for the most current locations.
If you had an appointment scheduled between Friday the 28th of May and Thursday June 3rd, you will be contacted to discuss your appointment urgency and you may be asked to reschedule until after the current lockdown. We appreciate your understanding with this matter.
Face masks are back for the moment:- In line with current restrictions we require all patients attending the clinic to wear a face mask, unless you have a medical exemption.
In car waiting has been re-introduced please don’t come into the waiting room. Your practitioner will greet you at or around your appointment time.
Telehealth is available for higher risk patients or those ill and unable to attend the clinic.
Your SMS confirmation can be used as proof of travel for your urgent / essential medical appointments.
We ask you to please complete your Covid-19 survey that will be emailed to you before your practitioner comes to your car.
To reduce the risk of cross contamination, we also ask patients to bring their own towels for draping and comfort.

Thank you to all our amazing patients for your understanding and support. We hope you all stay safe so we can get though this soon, we look forward to re-opening the pilates studio again soon.

Kind Regards,

Stuart and the team at Gateway Osteopathy & Pilates.

OSTEOPATHY UPDATE: 19/10/2020

To our valued patients,

We are happy to announce that as of last night you are able to seek care with an Osteopath or Allied Health Practitioner without restrictions. We will still be asking all patients to:-

complete an online Covid-19 Form prior to their treatment
you will still be required to wear a mask
at this stage you’ll still need to wait in your car or in the carpark upon arrival and wait for your practitioner to check your temperature.
We are still asking patients to bing their own towels to reduce the risk of cross contamination.

We thank your for your understanding and look forward helping you soon.

OSTEOPATHY UPDATE: 08/08/2020

To our valued patients,

Gateway Osteopathy can still continue to provide you with Osteopathic services for patients that require URGENT CARE.

Stage 4 restrictions in Melbourne is about limiting the amount of movement in the community to help slow the spread of COVID-19.

You do not need a referral from a GP to see an Osteopath. However, our Osteopaths will screen you prior to your appointment to determine whether your condition requires urgent care, or whether it can wait until we are out of stage 4 restrictions.

For all appointments booked online you’ll receive via email or SMS a link to screening questionnaire’s you will need to fill out so that your Osteopath can asses your need for urgent care.

If you have already obtained a referral letter from your GP please bring it to your appointment for us to make a copy, this will assist in your ability to access URGENT CARE.

Please get in touch if you have any questions on 9431 5773 or contact us via email.

Stay safe, take care and please reach out if we can help in any way.

Kind regards, Stuart, Dana, and the team at Gateway Osteopathy.

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PILATES UPDATE: As at 9th of July 2020:

– Studio closed for group classes for at least the next 6 weeks or until we hear changes as per the mandated victorian lockdown.

– Our Osteopaths may be able to deliver 1 on 1 rehabilitation in our studio during this time. Please contact us to discuss your suitability and costings for such sessions.

We hope to resume group classes again sometime soon. We anticipate the changes implemented when we reopened on the 22nd of June after the first lockdown as listed below will suffice however please keep watching this space in the event more changes are implemented in the event we are able to reopen. Kind Regards Stuart, Dana, and the team at Gateway Pilates.

PILATES UPDATE: As at 15th of June 2020

As of Monday June 22nd we re-opened the studio for a 2 period under the following plan, however we had to re close on the 9th of July, when we reopen again we will likely use a similar plan as below again, plus whatever modifications are required.

. Please read on for information about our re-opening including class times, remaining credits, hygiene protocols and some other important information.

BOOKINGS: Those of you who had regular bookings prior to our shut down, please be assured that those bookings are still current. If you wish to change your regular time please either email us or call reception on 9431 5773 to arrange this. Alternatively you can also do this online with your Minbody log in and password. For those of you who book online, you can log in now and check the vacancies for the coming weeks.

PASSES/CREDIT: If your pass has expired since the studio closure please email/call us and we will extend it by another 6 months. If you asked us to transfer your remaining pass credit to pay for virtual appointments/classes, your pass has now expired but you still have the credit on your account. You can use this credit to pay for your studio classes or to put towards a new pass. Please ask if you have any questions regarding credits.

SLIGHT CHANGES TO CLASSES: We have had to make a few changes to how we operate to ensure we keep a high level of hygiene and cleanliness so that you feel comfortable coming to class and our staff feel comfortable coming to work.

Classes will now be 50 min instruction time, in the remaining time you can still use the studio to do your cool down, bolster, stretching etc but your instructor will be using this time to clean. Please make sure you have finished your cool down before the hour is up and you have exited the studio.
Please do not come to class earlier than your allocated time. Please wait outside the studio if there are still clients finishing up. To limit contact between clients we only want to have 5 people in the studio at one time.
Please do not come to class if you are sick/unwell or if you have been in contact with someone who has COVID-19.
Our cancellation window has been reduced to 4 hours so if you happen to become unwell prior to class you will not get charged a late cancellation fee.
Please bring a towel to class to lie on, and a good idea is to bring a towel with different sides, ie that way you remember which side you put down on the ground and which side you lie on.
Please sanitise your hands on entry, and during the class if you feel necessary. Please don’t touch your face, nose or mouth while in class.
Temperature checks will also be checked prior to the start of the class. Entry to the class will only be if you are 37.3 and under.
There will be 2 cleaning stations in the studio, please wipe down your surfaces after touching/lying on them if you have had contact.
If you prefer to wear a mask and or gloves we will provide these for you.
If you have had contact with items such as a dumbell please place it in the cleaning bucket near the reception desk for the instructor to clean at the end of the class.
We may be keeping the doors open for ventilation, please dress in layers appropriately.
We will have moved the room around slightly to allow for space in between clients, but please remember your social distancing rules and adhere to these during class
Please make sure you have downloaded the covid safe app on your phone and keep bluetooth activated while in class.
If entering the clinic downstairs to pay, please only enter via the front door to assist with our traffic flow.

Please let us know if you have any questions or concerns about returning to the studio. We want to work together to ensure we can still deliver high quality Pilates services while still keeping our clients and staff safe

COVID-19 UPDATE

GATEWAY OSTEOPATHY – CURRENTLY STILL OPEN
(Limited Reception Hours 9am – 11.30am Mon – Fri)

– GATEWAY PILATES – CLASSES HOPEFULLY RESUMING 22nd June 2020 –
– VIRTUAL APPOINTMENTS & CLASSES AVAILABLE – 1 on 1 Rehab with Osteopaths available –

OSTEOPATHY UPDATE:

We have escalated our already stringent hygiene routines and are still here to support you.
Whilst social distancing is important, your pain and comfort is also our priority, which is why the Australia Government considers allied health an “essential service”.
It is important that we help support the load of our amazing local GPs during these testing times.
Should you be forced to self-isolate, or are in a high risk category, please call to discuss a video consultation Ph. 03 9431 5773

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Please Note: Our practitioners will prioritise patients who are in genuine pain and discomfort
If you are having difficulty moving your neck, suffering headaches, or have pain in your back especially if your pain is travelling into your arms or legs you will get appointment priority.
If you are having pain that is making it difficulty to sleep or concentrate, please feel welcome to make an appointment.
If you are unsure about your appointment suitability we are happy to have one of our practitioners chat with you on the phone first.
When you arrive for your appointment we are asking patients to remain in their car to avoid congestion in the waiting room. You do not need to call to notify us of your arrival. When the practitioners are ready they will come out to the carpark to screen you. *Our practitioners reserve the right to refuse service. Do Not present to our clinic with a fever or any other signs of COVID-19 you will be refused service*
You may be asked to use hand sanitiser when you arrive.
We are no longer using towels on the tables, and tables are thoroughly cleaned with hospital grade disinfectant between patients. You are welcome to bring your own towels for comfort and draping.
At reception you will notice we’ve installed a sneeze guard and you may be asked to swipe your own card in our eftpos machine to avoid touching. We ask that you keep conversation post appointment to a minimum to allow for cleaning and to reduce congestion in the reception area if other patients need to be welcomed in.
If you’re calling the clinic and there is no answer leave a message, our practitioners may be treating and unable to answer your call. During this time we have limited reception hours. We will get back to you and appreciate your understanding on this matter.
We ask for your patience and consideration if practitioners are running late, they may be required to process payments in addition to their increased cleaning obligations.

Thankyou for your understanding and assistance.

PILATES UPDATE: As at 15th of June 2020

As of Monday June 22nd we hope to be re-opening the studio for Classes.

. Please read on for information about our re-opening including class times, remaining credits, hygiene protocols and some other important information.

PASSES/CREDIT: If your pass has expired please email/call us and we will extend it by another 6 months. If you asked us to transfer your remaining pass credit to pay for virtual appointments/classes, your pass has now expired but you still have the credit on your account. You can use this credit to pay for your studio classes or to put towards a new pass. Please ask if you have any questions regarding credits.

Classes will now be 50 min instruction time, in the remaining time you can still use the studio to do your cool down, bolster, stretching etc but your instructor will be using this time to clean. Please make sure you have finished your cool down before the hour is up and you have exited the studio.
Please do not come to class earlier than your allocated time. Please wait outside the studio if there are still clients finishing up. To limit contact between clients we only want to have 5 people in the studio at one time.
Please do not come to class if you are sick/unwell or if you have been in contact with someone who has COVID-19.
Our cancellation window has been reduced to 4 hours so if you happen to become unwell prior to class you will not get charged a late cancellation fee.
Please bring a towel to class to lie on, and a good idea is to bring a towel with different sides, ie that way you remember which side you put down on the ground and which side you lie on.
Please sanitise your hands on entry, and during the class if you feel necessary. Please don’t touch your face, nose or mouth while in class.
Temperature checks will also be checked prior to the start of the class. Entry to the class will only be if you are 37.3 and under.
There will be 2 cleaning stations in the studio, please wipe down your surfaces after touching/lying on them if you have had contact.
If you prefer to wear a mask and or gloves we will provide these for you.
If you have had contact with something (ie a dumbell) please place it in the cleaning bucket near the reception desk for the instructor to clean at the end of the class.
We may be keeping the doors open for ventilation, please dress appropriately.
We will move the room around slightly to allow for space in between clients, but please remember your social distancing rules and adhere to these during class
Please make sure you have downloaded the covid safe app on your phone and keep bluetooth activated while in class.